“It is thanks to their quality of service that we are considered the leader in our field in France. Scandi Bureau is without a doubt the ideal partner for trading in French-speaking countries.“
Olivier Grall – Area Sales Manager at MSAB
Since 2008, the pioneer in forensic technology for mobile device examination MSAB has proudly collaborated with Scandi Bureau. Our team allowed the company to guarantee a high level of customer satisfaction among all French governmental clients.
Challenges faced by MSAB in France:
MSAB (Micro Systemation AB) is a Swedish company which is the world leader in forensic technology for mobile devices. They create the right products for secure access and analysis of data from smartphones, mobile phones, tablets and GPS systems. As the market for these products was growing, along with the competition, MSAB’s big challenge was to clarify and strengthen its offer in France. Today, MSAB is the leader on the French market with a wide range of customers : the Police, the Ministry of Interior, the Ministry of Defense, the Ministry of Justice and the Ministry of Finance.
In order to facilitate the link between the Swedish and the French office, MSAB was looking for a local partner capable of providing an interface between the technical team in Sweden and all French-speaking customers.
Scandi Bureau’s contribution:
MSAB hired Scandi Bureau to provide level 1 technical support, to ensure human resources assistance and the communication between the head office in Sweden and the French customers. Even if MSAB’s products required complex technical skills, Scandi Bureau was able to offer a tailor made support. A large part of the strategy was to provide a high quality of technical training programs to all employees at Scandi Bureau. Scandi Bureau is presently acting in MSAB’s name.
We have been working with Scandi Bureau for nearly 8 years now and we are always as pleased with their work, carried out with great professionalism and enthusiasm, says Area Sales Manager Olivier Grall. Scandi has become indispensable to us and has allowed us to ensure a very high level of customer satisfaction.
The result of our collaboration:
Both companies have successfully created added value by building a relationship based on long-term loyalty and quality.